Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.
2. Shipping Options & Delivery Times
We offer reliable delivery across South Africa.
Estimated delivery times:
- Major cities: 2–4 business days
- Outlying areas: 3–7 business days
Please note that delivery times are estimates and may vary due to courier operations or unforeseen delays.
3. Shipping Rates
Shipping fees are calculated at checkout based on your location.
We may offer free shipping promotions from time to time, which will be clearly indicated on our website.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
Please allow up to 24 hours for tracking updates to reflect.
5. Delays & Courier Responsibility
While we work with trusted courier partners, Jesus Fever is not responsible for delays caused by:
- High shipping volumes
- Weather conditions
- Public holidays or operational disruptions
However, we will always assist in tracking and resolving delivery issues where possible.
6. Incorrect Shipping Information
Please ensure that your delivery details are accurate at checkout.
Jesus Fever cannot be held responsible for:
- Deliveries made to incorrectly provided addresses
- Additional costs incurred due to address corrections
7. Lost or Damaged Parcels
If your order is lost or arrives damaged:
- Contact us within 48 hours of delivery
- Provide your order number and any supporting images (if applicable)
We will work with the courier to resolve the issue and arrange a suitable outcome.
8. International Shipping (Optional)
We currently:
- Do / Do Not offer international shipping (choose one)
If enabled:
- Delivery times and fees will vary depending on destination
- Customers are responsible for any customs duties or import taxes