Refund policy





Refund & Return Policy




1. Overview

At Jesus Fever, we are committed to delivering premium quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help in line with applicable South African consumer laws.

 

 

2. Returns Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in original condition
  • All tags and packaging are intact
  • You have proof of purchase

We reserve the right to decline returns that do not meet these conditions.



 

3. Exchanges (Size or Product Issues)

We understand that sizing can vary. If you need a different size:

  • Exchanges must be requested within 7 days of delivery
  • The item must meet return eligibility conditions
  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

 

4. Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Please notify us within 48 hours of delivery
  • Provide clear images showing the issue

In such cases, Jesus Fever will:

  • Cover return shipping costs, and
  • Offer a replacement or full refund, depending on stock availability

This is in accordance with your rights under the **Consumer Protection Act.


5. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued via your original payment method


Please note:

  • Shipping fees are non-refundable, unless the return is due to our error
  • Processing times may vary depending on your bank or payment provider

 

 


6. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, or altered
  • Products purchased on final sale or clearance
  • Any item returned after the 7-day return window

 

7. Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, it will fall under the standard return process.

 

 

 


8. Shipping Responsibility

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items


 

 

 

9. Contact Information

 

For all return or refund requests, please contact:

📧 jesusfever1820@gmail.com

Include your order number and reason for return.

 

 


10. Your Consumer Rights

 

This policy is in line with your rights under the **Consumer Protection Act, which ensures fair value, good quality, and safety of goods.